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College Bookstores

Learn about the bookstore transition happening across the Los Rios colleges.

Spring 2021 Update

As of June 1, 2020, the Los Rios college bookstores have transitioned to a new vendor, Follett.

Due to COVID-19, the on-campus bookstores will only be open for limited contact hours five days a week for the spring 2021 semester (with extended hours for the month of January). Online shopping is available 24/7 through the bookstore website.

Buying Course Materials and Merchandise FAQ

Can students buy books at their on-campus bookstore?

The on-campus bookstore offers limited contact hours five days a week, with extended hours available in January 2021. This is an excellent option if you need to pay with cash. The regular bookstore hours are Monday through Friday from 11:00 am to 3:00 pm.

Extended Store Hours

  • January 4 to January 29
    • Monday through Thursday from 9:00 am to 6:00 pm
    • Friday from 9:00 am to 1:00 pm
  • January 16 and 23 only (Saturday) from 9:00 am to 1:00 pm

Shop Online

You can also shop online at the bookstore website. You can have your order shipped to you, or you can choose to pick up your order at the on-campus bookstore during limited contact hours (choose limited contact pick-up when you check out).

Where can students find out what course materials they need to buy?

There are a number of ways for students to locate and buy course materials, including:

Canvas

  1. Log into Canvas.
  2. Click on the Follett Discover icon. Follett Discover will open in a new browser tab or window (you may need to allow pop-ups or disable your pop-up blocker).
  3. Select term.
  4. Click on the Purchase All Materials button and you will be taken to a custom page on the bookstore website where you can review and purchase the required and/or recommended materials for all of your registered course(s).
  5. Alternatively, you can click on each class, review the required/recommended materials, and then click on the individual purchase link for each class.

Bookstore Website

From the bookstore website, students can look up course materials by class or by the five-digit section number.

eServices

  1. From your eServices dashboard, click on Manage Classes.
  2. With View my Classes selected, choose the term and college you're looking for.
  3. Click on the View/Purchase My Textbooks link. This will open a custom page on the bookstore website where you can view/purchase the course materials for that class.

Website Class Schedules Search Page

Using the website's search class schedules page, find a specific class and click on the blue information icon next to the class information. In the information box, click on the See textbooks in bookstore link. This will open a custom page on the bookstore website where you can view/purchase the course materials for that class.

Can students rent textbooks?

Yes, textbook rentals are an option for most adopted materials. Students can choose to rent when they search for materials on the website. A credit or debit card is required as collateral to rent books. Learn more about the textbook rental program.

Does the bookstore offer free shipping?

The bookstores, in partnership with Follett, are offering free shipping through March 31, 2021. Keep in mind that due to the high volume of packages during the holiday season, shipping may be slower than expected.

Students can also choose to pick up their books during limited contact hours at their on-campus bookstore.

Can students track their online bookstore orders?

After you place your order, you will receive an email confirmation. After your order has been fulfilled, you will receive an order update email.

If you choose to have your order shipped, then you will receive an email with tracking information. All shipments are made via USPS and UPS.

If you choose to pick up your order at the store, you will receive an email (to the email address you entered when you placed your order) letting you know your order is ready for pick-up.

Who can a student contact if an access code they purchased is not working?

Students will need to click on the link provided by the bookstore for a Brytewave or RedShelf eBook. If you are a first time user, then create an account and add the book PIN – which is located on your receipt just above the website log in ID – to your account.

For returning users, log in to your account and add the provided book PIN to your library.

If you are having issues with your access code, then reach out to the publisher's support team for immediate help. Most of our publishers provide a support team that can answer questions via chat on their website.

If the publisher's support team is unable to help you, them email your bookstore with the case number from the publisher's support team and we will exchange your code (see college bookstore contact information).

Can students use financial aid to pay for their bookstore purchases?

Yes, financial aid authorized for use at the bookstores (for example, EOPS textbook vouchers or bookstore vouchers) is set up as a payment type on the bookstore website. Select Fin Aid/VA/Vouchers/Gift Cards-Certificates as your payment method when you check out. Your student ID number will be required to make a financial aid purchase on the website.

Can students buy graduation regalia through the bookstore?

Yes, graduation regalia will be available to purchase through the bookstore website on March 1, 2021. Students can also purchase graduation regalia through Jostens. Some graduation-related items are currently available on the website.

Can students buy gift cards to the bookstore?

Gift cards are available for purchase through the online bookstore.

Can students use gifts cards or certificates from the old bookstore on the new bookstore website?

Yes, students can use gift cards and gift certificates from the previous bookstores.

When you check out on the bookstore website, select Fin Aid/VA/Vouchers/Gift Cards-Certificates as your payment method and then follow the instructions to apply your previous gift card/certificate balance.

Cancellation and Return FAQ

How can students cancel an order?

Email your college store (see bookstore contact information) and they will help you process the cancellation.

How can students return textbooks they bought?

You can return books during limited contact hours at your on-campus bookstore or you can mail your return at your own expense to the address on your packing list. If you mail your return, then make sure to include your name, patron ID, and phone number with your return.

See information about textbook returns on the bookstore website or look up bookstore contact information. The last day for spring 2021 returns in Monday, January 25, 2021.

To be eligible for return, your book(s) must be in original condition and you must provide the receipt.

Limited Contact Hours

The on-campus bookstore offers limited contact hours five days a week, with extended hours available in January 2021. The regular bookstore hours are Monday through Friday from 11:00 am to 3:00 pm.

Extended Store Hours
  • January 4 to January 29
    • Monday through Thursday from 9:00 am to 6:00 pm
    • Friday from 9:00 am to 1:00 pm
  • January 16 and 23 only (Saturday) from 9:00 am to 1:00 pm

How can students return rental textbooks at the end of the semester?

Textbook rentals need to be returned to the bookstores by the rental agreement due date to avoid additional charges. For spring 2021, the due date is Monday, May 19, 2021.

Return During Limited Contact Hours

The on-campus bookstore offers limited contact hours five days a week – Monday through Friday from 11:00 am to 3:00 pm.

Return By Mail

Students can return rental textbooks by mail. See How do I Return/Check-In my Rental? in the rental FAQ on the bookstore website.

How can students sell back textbooks?

Sell Back Online

Students can sell back books to our online textbook return partner, Valore Books.

  1. Find your book's ISBN to get started.
  2. Enter your info and send in your book(s) within 14 days of receiving your sell back quote.
  3. Score free shipping and receive payment via check or Paypal.

Sell Back in Person

Students can come to the bookstore during limited contact hours to see if we are currently buying their book(s). Our limited contact hours are Monday through Friday from 11:00 am to 3:00 pm.

Visit the bookstore website to learn more about selling back textbooks in person.

Store Hours and Jobs FAQ

What are the limited contact bookstore hours?

The on-campus bookstore offers limited contact hours five days a week, with extended hours available in January 2021. This is an excellent option if you need to pay with cash. The regular bookstore hours are Monday through Friday from 11:00 am to 3:00 pm.

Extended Store Hours

  • January 4 to January 29
    • Monday through Thursday from 9:00 am to 6:00 pm
    • Friday from 9:00 am to 1:00 pm
  • January 16 and 23 only (Saturday) from 9:00 am to 1:00 pm

General FAQ

What is changing with the bookstores?

The Los Rios Community College District and our four colleges are committed to the success of our students. One continuing barrier to student success is the high cost of course materials. Our instructional and student services departments, in partnership with our college bookstores, have made great strides in lowering the cost of course materials for students. This has included a combination of zero-cost Open Educational Resources (OER), low-cost digital, rental, and used course materials options. Though we are proud of our efforts so far, we know there is more that we can do. To support our continued drive to lower the cost of course materials for our students, we have entered into a partnership with Follett Higher Education Group (Follett) to manage and operate our college bookstores.

Why was Follett chosen for bookstore services?

Follett has been in the higher education industry for more than 140 years. They operate over 100 two-year and four-year college bookstores in California and over 1,200 college bookstores throughout the United States and Canada.

Follett's expansive supply chain, economies of scale, innovative technology and course materials solutions ,focus on student affordability, and experience serving California community colleges will drive increased course materials savings for students. Follett supports course materials affordability through the nation's largest textbook rental program, an extensive selection of used, digital, new and OER course materials, as well as Follett's price matching program.

To show their commitment to affordability, Follett has guaranteed, subject to a penalty payment, that student course materials savings in the first year of the partnership will be at least $1,000,000.

When did the partnership with Follett begin?

The partnership with Follett began on June 1, 2020. Due to the uncertainty caused by the Coronavirus pandemic, Follett will operate online stores to support the needs of students and the colleges.

Is there a new bookstore website?

Yes, the new Los Rios bookstore website – serving all four Los Rios colleges – features a modern design and enhanced functionality. Students taking classes at more than one college will be able to purchase all course materials from one convenient online location.

Faculty FAQ

How do faculty order books for their classes?

Faculty can submit adoption information – including new adoptions or changes to existing adoptions – using the following methods:

Follett Discover Adopt

Follett's online adoption tool is accessed directly from the Canvas learning management system. Here are some resources to help you get started using Follett Discover to review and adopt course materials for your classes:

Email or Phone

You can submit your adoptions via email or phone using the contact information for college bookstore.

How do faculty order required supplies for their classes?

Required supplies should be included as part of the textbook adoption information for classes.

Please see previous FAQ – How do faculty order books for their classes? – to learn more about the various methods you can use to submit textbook and/or required supplies information to the bookstore.

How can faculty view the textbook information for their classes?

Faculty can review textbook information for their classes using Follett Discover, which is accessed from within Canvas. Please see previous FAQ – How do faculty order books for their classes? – to learn more about using this tool, as well as email and telephone contacts if you have additional questions.

Faculty can also view the textbook information for their classes through the online bookstore textbook search.

If faculty create lab materials for their classes and would like the bookstore to sell them, then what is the process to get the lab materials printed?

Follett is coordinating the production of all course packs, syllabi, and other materials with the district. Due to Coronavirus restrictions and the inability to print materials on campus, Follett will be utilizing an outside vendor for these materials.

A PDF of the material and the information about your course should be sent to your respective college bookstore (see college store contact information).

Will Open Educational Resources (OER) be available through the bookstore?

Follett supports OER adoptions through the Follett Discover tool. If print versions of OER are available, then they may be available for purchase.

Does Follett offer VitalSource and RedShelf eBook options?

Follett has a partnership with RedShelf to provision and deliver digital content.

If faculty have books that they sell through bookstore, then how do they establish an account as a vendor to ensure a purchase order is sent to them to ship books to Follett for summer?

If you have previously sold books to any Follett store, then you will already be set up as a vendor in the Follett course materials system. As long as the book information is submitted as part of your textbook adoption, there will be an order generated for the materials.

What if faculty want to adopt an edition not listed on the Follett Discover site?

The Discover site does not limit what you can adopt for your courses. You can adopt any edition and the Follett team will evaluate the availability and communicate with faculty if there are issues.

In the past, if faculty ordered a zero-cost textbook, then the bookstore partnered with the print shop to print the books and sell them very cheaply to students who wanted a hard copy. Will this still be possible for or has Follett looked into any alternatives to help our students in this regard?

Follett will work with local and/or national printers to produce print versions of zero-cost textbooks and will be working with vendors to ensure that any necessary copyright clearance occurs for all materials.

College Department FAQ

How do departments set up Follett as a vendor?

Departments will follow the standard district purchasing process to provide financial aid via the bookstore (for example, EOPS book vouchers) or make departmental purchases with Follett. Learn how to set up an account with Follett for your department or program. Review the college store contact information and make sure to use the appropriate store number, name, and address to add Follett as a vendor for your departmental needs.

What do departments need to provide to allow students to use financial aid at the bookstore?

After completing the standard district purchase order process, departments will provide Follett with student details, so that accounts can be established for those students. Student details include name, student ID number, and award amount.

External Agency FAQ

How do external agencies provide financial aid for students to use at the college bookstores?

Learn how to set up an account with Follett for your agency.

External agencies will need to complete a Credit Account Agreement with Follett. Review the college store information and make sure to use the appropriate store number, name, and address to add Follett as a vendor for your departmental needs.

What do external agencies need to provide to allow students to use the financial aid they provided at the bookstore?

After a Credit Account Agreement is in place, external agencies will provide Follett with student details, so that accounts can be established for those students. Student details include name, student ID number, and award amount.

College Store Locations and Contact Information

Store Number Store Name Store Address Contact
2213 American River College Store ARC Store
4700 College Oak Drive
Sacramento, CA 95841
arcbookstore@losrios.edu
(916) 484-8111
2214 SCC College Store Lusk Building
3835 Freeport Boulevard
Sacramento, CA 95822
sccbookstore@losrios.edu
(916) 558-2421
2215 Hawks Nest Bookstore College Center
8401 Center Parkway
Sacramento, CA 95823
crcbookstore@losrios.edu
(916) 691-7319
2216 Folsom Lake College Store Falcon's Roost
10 College Parkway
Folsom, CA 95630
flcbookstore@losrios.edu
(916) 608-6565